Thank you for choosing Blizzard Ltd. for your HVAC and electrical needs. We strive to ensure your satisfaction with our products. Please read our return and refund policy carefully before making any online purchases.

EXCHANGE AND REFUND

Returning your product because you changed your mind:
Please return your item within 30 days unused and in its original condition (including all tags and labels intact) with proof of purchase. We will provide you with an exchange or refund, provided your returned product complies with our terms and conditions.

RETURNING A DEFECTIVE ITEM

If your product develops a fault within 7-10 days of purchase, please return it with proof of purchase, and we will exchange it or refund you. Please disable all security features and remove your personal information. After 10 days, we will repair or replace the product in accordance with the provisions of the Consumer Rights Act.

CANCELLATION AND RETURN OF ORDERS

All orders are processed within 48 hours and are in transit from our warehouse. Orders placed after 48 hours cannot be canceled. If you wish to cancel an order that has been processed or delivered to you, please note that a 15% restocking fee will be applied to the original price of your order, and the return process must be completed within 48 hours. If you change your mind and wish to cancel an order delivered to you, please note that you must return the item to us within 7 days in the original packaging and in good condition. Once we have received and inspected the item, we will issue you a full refund.

WHICH PRODUCTS CANNOT BE RETURNED?

The following products are not eligible for an exchange or refund (unless they are faulty or not as described):

Products that you received more than 14 days ago
Products that have been opened or unsealed (unless required for inspection)
Products without original packaging or labels
Products or packaging in poor condition
Products that contain your personal data or have been registered by the manufacturer.
Please note that we cannot issue a refund if you return products that are outside of our returns policy or if you do not have proof of purchase. Therefore, please keep your receipt or order confirmation.

PROCESSING THE REFUND

The refund may take up to 5 to 7 days to appear in your bank account. If you do not receive your refund within 5 days, please contact us. To initiate a return, you can contact us at info@blizzard.co.nz. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.

CONTACT INFORMATION

Phone number: 04 4999 649

Email: info@blizzard.co.nz

Address: 8a Jepsen Grove, Upperhutt, Wellington 5018 New Zealand